Knowledgebase
Why does SmartHide slow down my Internet speed?
Posted by Joseph Boyd on 17 November 2011 09:03 PM
SmartHide can slow down the Internet speed because of different factors:
  • Net overload;
  • Problems with the server;
  • Old software release;
  • Site you want to open is very large or does not exist;
  • Overloaded server;
  • Problems with internet channels on the way from the user to the server;
  • Geographical remoteness to the server.
We recommend you to go through the Speed test at http://www.speedtest.net/ with connected SmartHide and directly without SmartHide. And then compare the received results.
If your goal is to achieve a maximum speed, then you should do a speed test with all the SmartHide servers available and then pickup the fastest one for you.
You should also consider the fact that the speed can change with time. If a week ago you got a fast speed, some time later it may go down. At the same time other servers can increase the speed.
In the nearest future we plan to post a real time statistics of servers load on our SmartHide website and later on - to integrate it inside our software.
If you still have questions,  Contact Support Team.
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Comments (2)
Ali Alshehri
17 September 2012 02:05 PM
good day

since i registered to smarthide everything was work perfectly then i re-new my registration and i have many problems with it.
now it take a long time to open any site and most of the time it doesn't open at all and it hanging the browser.

p.s
i have the ERU not USA
thank you
Richard Torn
29 September 2012 02:47 PM
Dear Ali Alshehri,
Sorry for making you wait. We dropped an email to you. Please check it out.
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