Knowledgebase: Billing FAQ
My payment is not yet approved. What’s going on?
Posted by Joseph Boyd, Last modified by Richard Torn on 17 May 2012 02:02 PM
We are sorry to hear that you are encountering complications during the process of purchase of Arovax SmartHide.
Please be informed, that we have nothing to do with the process of payment for our software. We have a partner, our billing provider Plimus who takes care of all payments on behalf of Arovax SmartHide.

What we know is that they have a serious fraud department and a complicated and secure process of verifying every single purchase. Verifying of the order may take up to 7 days.

Please use the link below to contact Plimus Support:

They will be happy to assist you with your purchase. You can always find out the status of your order by contacting Plimus Customer Service. Plimus can offer you different payment methods in order to finalize the process of purchase of Arovax SmartHide.
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